How do we calculate results from the 1-10 scale to a 0-100 result?
You can see how we translate the 1-10 scale to 0-100 index in the “Methodology” section in Ennova Suite.
How do we calculate the overall scores for drivers?
The overall score for each of the eight drivers in the model is calculated as a weighted average of the question scores within the given driver. The weight of each question is their calculated importance. Customer specific questions are not included in the indexes which is a part of the Ennova’s model.
The individual driver has different importance to the engagement – and the same applies on a question-level. An example is the question: ‘The physical working environment at my place of work’ that belongs to the driver ‘Working Conditions’. An employee working in an office may not ascribe the same importance to this question as an employee working in a factory.